Contact Centre

Call Centre environments delivering alternative communication methods and innovative call response solutions

• Voice redundancy (Disaster Recovery) solution allowing Call Centres seamless operation in times of fixed line failure
• SMS on missed call and intelligent SMS to Email or Call reply routing back to Call Centre operator
• Reduced costs through advanced least cost routing
• Rapid deployment and scalability to meet unexpected increased call demands
• Call centre analytics, "Do you know how your Call Centre is performing"

New Telecom's Call Center solution offerings includes an Automatic Call Distribution application that
maximizes routing and resource selection, allowing your call center agents to handle calls more
effectively and improve overall productivity. New Telecom offer call routing, SMS on missed call,
intelligent SMS to email or call routing back to Call Centre operator.
Managers can choose whether inbound calls connect with the least busy agent,
the first available agent, or the one with skills that best match the customer's needs. Virtual routing allows businesses with
multiple sites to maximize resource utilization across all locations.

Improve call-routing flexibility

Sophisticated call routing capabilities give managers a wide range of options. They can connect inbound
calls to the least busy agent, the first available agent, or the agent with the skills that best match the
individual customer's needs.

Reduce costs, increase efficiency

Businesses can support agent specialization and consolidate resources across sites to help build a more
efficient, less costly call centre.

Deliver personalized service

The system allows managers to route calls to agents with specialized knowledge of products or
processes, allowing them to provide informed, personalized service.

Find the solution that best suits your needs, contact New Telecom and start collaborating today.

BROCHURE - AVAYA, Meeting Exchange